Chatbots
Your customers have questions. Your chatbot should know where to find the answers.
Give your customers an AI assistant built around your business data. Automate routine support, sales and onboarding conversations, with a clear route to you when a person needs to take over.
You answer the same questions about prices, services, delivery and getting started. Those conversations take time, even when the answer is already on your website.
A generic chatbot doesn't know your policies or how you work. Without the right information and limits, it can give answers you wouldn't stand behind.
Your assistant needs approved sources, useful next steps and a way to stop when it doesn't know. That's what we build around.
A chatbot built for your business
Your chatbot uses your FAQs, service information, product details and onboarding guides to answer questions in your tone. We connect it to approved content so it can find relevant information before answering.
Start on your website. Messaging channels and connections to your existing tools can be included where they support the job you need done.
- Support: answer routine questions and collect details for unresolved requests.
- Sales: explain your offer, ask qualifying questions and route enquiries to you.
- Onboarding: guide customers through setup steps and point them to the right resources.
- Agreed actions: create a support ticket or pass a lead to your CRM where your tools allow it.
How your chatbot gets built
First, you choose the conversations worth automating. We map the questions, approved answers, next steps and points where a person should take over.
Next, we review your content, identify gaps and build the assistant around the sources you approve. We agree which tools it can access and what it can do.
You then test realistic conversations, including unclear questions and requests it should refuse. We revise the answers and routing before deployment, then show you how to review conversations and keep the content current.
What you get
Your agreed scope covers the chatbot, its information sources, its connections and its handoff path. You also get instructions for running it, rather than a widget with no explanation.
- Chat interface installed on the agreed channel.
- Approved knowledge sources connected to the assistant.
- Conversation rules, tone and fallback responses.
- Human handoff with the relevant conversation details.
- Pre-launch tests for answers, actions and escalation.
- Guidance for content updates, conversation review and troubleshooting.
Useful answers need clear limits
AI can still get things wrong. Your chatbot should say when it cannot answer and route the question to you. It should not invent a policy, promise a refund or make commitments outside its agreed permissions.
We don't automate every conversation. Complaints, sensitive requests and decisions that need your judgement belong with a person. Handoff follows your availability, so we don't promise an immediate human reply.
Before launch, we agree what customer information the chatbot can collect, where it goes and how long it is kept. You need to review answers and update the source content as your business changes.
- Access only to the sources and tools you approve.
- Permission checks for customer-specific information and actions.
- Testing for unsupported answers and attempts to bypass the rules.
- Ongoing monitoring and maintenance available as a separate agreed scope.
For independent businesses with repeat questions
This fits when you have recurring enquiries, useful written information and someone who can handle escalations. You can start with a focused support or sales task rather than replacing your whole process.
If your policies are unclear or your information is out of date, that needs attention first. A chatbot can help people find your answers. It can't decide how your business should work.
Pricing depends on scope
Your price depends on what the assistant needs to answer, where it runs and which systems it connects to. Request a quote with your main use case and the tools you already use.
You get a defined scope and a fixed price agreed before work starts. Hosting, model usage, messaging fees and ongoing support are identified separately so you know which costs continue after launch.
What moves the price:
- The range of conversations and actions you want to automate.
- The volume, format and condition of your source content.
- The channels where the chatbot will run.
- CRM, helpdesk, booking or other system connections.
- Access controls, testing and data-handling requirements.
- Ongoing content updates, monitoring and maintenance.
Start with the questions you answer every day
Tell us what customers ask, where they contact you and when you want to take over. We'll scope a chatbot around that and provide a custom quote.